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Shipping & Returns

Free Shipping for purchases above S$100 within Singapore

Shipping to Malaysia at Flat Fee of S$7

Please contact us directly for International Shipping


Company Policy

The information provided by Havaroma Pte. Ltd. on this website does not intend to treat, prevent, cure, diagnose any medical condition and is strictly educational and of the opinions of Havaroma Pte. Ltd.

By assessing this website at www.havaroma.com you have agreed to our terms and conditions stated here. Havaroma Pte. Ltd. reserves the right to modify, change and update the contents and pricing of products and services offered without prior notification to customers. Any changes are effective upon posting to www.havaroma.com.

Return Policy

All products sold on Havaroma Pte. Ltd.  are non refundable and non exchangeable. Exception is made for product defect and wrong item. Please contact us immediately should there be a product defect or wrong item. Exchange is made for wrong item delivered and money return for product defect. When it is a fault of Havaroma Pte. Ltd., we will bear the cost of shipping charges incurred.

Products that has been used or altered will not be accepted for return or exchange.

- How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a product defect. Your must return the item within 14 days of your purchase for exchange or refund.

1. Please email havaroma@gmail.com

2. Mail your returned item to:
     Havaroma Pte. Ltd.
     56 Bukit Batok East Avenue 5
     02-05, Singapore
     659804

3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Payment Policy

- Accepted Methods of Payment

Paypal

Bank Transfer

Shipping Policy

- Turnaround, Cancellation & Order Change

All orders are shipped within 3 working days upon placing of order. If there are any cancellations, it should be done within the first working day that the order is placed. We try to ship to you as fast as possible! After that, all orders cannot be cancelled, as it will be packaged already. Personalized Aromastick orders cannot be cancelled, as the name suggests, it is personalized!

We will try our best to accommodate any order changes but it has to be considered a new order once the first order is already packaged ready for delivery.

- Carriers

We use the following carrier to deliver our orders:

Singapore Post. 

- Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

- Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.